SHIPPING FEES

FREE domestic shipping on all orders over $200*.
For all orders under $200, the following shipping fees apply:

Canada

Quebec & Ontario Canada Post Expedited (1-3 business days)	$10.99 CAD
Rest of Canada Canada Post Expedited (5-10 business days)	$13.99 CAD

*Select postal codes only.
Shipping times kick in when your order has left Brava’s headquarters. Please allow 2-3 business days for processing before your order is shipped.

Taxes
The prices of products displayed in the online store do not include taxes. The adequate tax rate will be applied to your order according to the province to which it will be shipped. You will be able to confirm this exact tax amount (if applicable) during the checkout process.

USA and International Shipping

USA	$18 CAD
International	$39 CAD

Please note that if your shipping address is outside of Canada, your order is subject to your country's local duties and taxes and that the customer is responsible for paying such fees. Please note that the customs process may delay your shipment.

Our online store accepts all major credit card payments through Shopify and Paypal.

*Total purchase of $200 CAD before taxes.
Must be shipped to a Canadian address.

RETURNS & EXCHANGES

Your order isn’t quite right and you’re looking to make a return or exchange? No sweat. Just follow the rules below.

Policy for returning or exchanging merchandise:
• Must be within 30 days of order fulfillment date
• Product is in its original state and has not been worn, used or washed
• Tags are attached and product is in its original gift bag
• Sale items are non-refundable but may be returned for store credit.
• Last Chance items & accessories (bottles, swim caps, towels, socks, hats) are FINAL SALE and CAN NOT BE RETURNED OR EXCHANGED

 

NOTE: Returned product must be in its original state, unworn, unwashed and with the original tags attached. We reserve the right to refuse any merchandise that is not in re-sellable condition.

Please note that we do not offer price adjustments.

USA & International orders: We encourage you to use an international carrier with a tracking number. Clearly indicate on the Customs return form: Description: RETURNED MERCHANDISE. If these guidelines are not followed, any customs fees charged to Brava upon delivery will be deducted from your return.

RETURNS:

Online orders may be returned for a refund or credit within 30 days from your order fulfillment date. Fill out a return request for the items you wish to return. Once your return is approved, you will be able to print a return shipping label with our preferred commercial rate in order to ship your items back to our headquarters. This amount will be deducted from your refund. 

EXCHANGES:

Products cannot be exchanged in the traditional way. Instead, we offer a refund for products returned within 30 days and recommend placing a new order for the replacement item. This speeds up the process for the customer and simplifies billing.

To facilitate returns, we offer the option to use a prepaid return label at a cost of $15.

The shipping costs for the new replacement order will be covered by Brava: a shipping code will be issued upon return approval.

BRAVA LIMITED PERFORMANCE WARRANTY

We stand behind our products and want you to be 100% satisfied with your BRAVA purchase. We place a very high importance on the quality of our products, all of which are designed to be durable and tested by our athletes and ambassadors. Defects are very rare, but nothing is perfect (1-3% of cases to be precise, which is the industry standard). As such, BRAVA offers a limited performance warranty against defects in materials and workmanship.

If you believe a BRAVA product you purchased has a workmanship flaw or defect, please contact us with detailed information and pictures in order to help us assess the situation as best as possible. At our discretion, BRAVA will either repair or replace the apparel at no charge, for the original owner, for up to one year from the purchase date.

 

The following are NOT covered by our limited performance warranty:
• Normal wear and tear;
• Overuse;
• Improper care;
• Material pilling due to contact with rough surfaces (ex. Velcro, saddle
embroidery, race belt, backpacks, etc.)

CRASH REPAIRS

If your BRAVA apparel is damaged following a crash send us a picture and if possible, we will try to repair it for you for a reasonable cost.