Shipping & Returns

SHIPPING FEES


FREE domestic shipping on all orders over $150*.
For all orders under $150, the following shipping fees apply:


Canada

Montreal
Bike delivery* (1-2 business days)
$10 CAD
Quebec
Canada Post Expedited (1-3 business days)
$10 CAD
Canada (Canada Post) (5-7 business days) $12 CAD
*Select postal codes only.
Shipping times kick in when your order has left Brava’s headquarters. Please allow 1-2 business days for processing before your order is shipped.

Taxes
The prices of products displayed in the online store do not include taxes. The adequate tax rate will be applied to your order according to the province to which it will be shipped. You will be able to confirm this exact tax amount (if applicable) during the checkout process.


USA and International Shipping
USA
$16 CAD
International 
$39 CAD
Please note that if your shipping address is outside of Canada, your order is subject to your country's local duties and taxes and that the customer is responsible for paying such fees. Please note that the customs process may delay your shipment.

Our online store accepts all major credit card payments through Shopify and Paypal.

*Total purchase of $150 CAD before taxes.
Must be shipped to a Canadian address.


RETURNS & EXCHANGES


Your order isn’t quite right and you’re looking to make a return or exchange? No sweat. Just follow the rules below.

Policy for returning or exchanging merchandise:
• Must be within 15 days of purchase
• Product is in its original state and has not been worn, used or washed
• Tags are attached and product is in its original gift bag
• Sale items & accessories (bottles, swim caps, towels, socks, hats) are FINAL SALE and CANNOT BE RETURNED OR EXCHANGED

NOTE: Returned product must be in its original state, unworn, unwashed and with the original tags attached. We reserve the right to refuse any merchandise that is not in re-sellable condition.

Please note that we do not offer price adjustments.

USA & International orders: We encourage you to use an international carrier with a tracking number. Clearly indicate on the Customs return form: Description: RETURNED MERCHANDISE. If these guidelines are not followed, any customs fees charged to Brava upon delivery will be deducted from your return.

 

RETURNS:
Online orders may be returned for a refund or credit within 15 days of delivery. Fill out a return request for the items you wish to return. Once your return is approved, you will be able to print a return shipping label with our preferred commercial rate in order to ship your items back to our headquarters. This amount will be deducted from your refund. 

EXCHANGES:
If you would like to exchange items for a different size/colour:
1. Fill out a return request for the items you wish to exchange. Once your return is approved, you will be able to print a return shipping label with our preferred commercial rate in order to ship your items back to our headquarters. This amount will be deducted from your refund. 
2. P
lace a NEW order for the items you want. Shipping is on us so we will provide a free shipping code upon approval of the return for any shipping fees paid during checkout, if applicable. 

 

 

BRAVA LIMITED PERFORMANCE WARRANTY

We stand behind our products and want you to be 100% satisfied with your BRAVA purchase. We place a very high importance on the quality of our products, all of which are designed to be durable and tested by our athletes and ambassadors. Defects are very rare, but nothing is perfect (1-3% of cases to be precise, which is the industry standard). As such, BRAVA offers a limited performance warranty against defects in materials and workmanship.

If you believe a BRAVA product you purchased has a workmanship flaw or defect, please contact us with detailed information and pictures in order to help us assess the situation as best as possible. At our discretion, BRAVA will either repair or replace the apparel at no charge, for the original owner, for up to one year from the purchase date.

 

The following are NOT covered by our limited performance warranty:
• Normal wear and tear;
• Overuse;
• Improper care;
• Material pilling due to contact with rough surfaces (ex. Velcro, saddle
embroidery, race belt, backpacks, etc.)


CRASH REPAIRS


If your BRAVA apparel is damaged following a crash send us a picture and if possible, we will try to repair it for you for a reasonable cost.